Order Tracking
Shipping & Delivery FAQs
When will my order ship
Orders typically ship within 2 business days. Once shipped, delivery time depends on your location and selected shipping method.
How long does shipping take
Orders typically ship within 2 business days. See our Shipping & Delivery page for current delivery times.
Why hasn’t my tracking updated
Tracking updates can take up to 24–48 hours after shipment. If there’s no movement after that, contact us and we’ll take a look.
How will I know when my order is arriving
You’ll receive a tracking email once your order ships. If items ship separately, you’ll receive tracking for each package. You’ll also receive email updates showing where your package is.
Can I change my shipping address
If your order hasn’t shipped, contact us right away. Once in transit, changes may not be possible.
What if my order is late or missing
If tracking shows delivered but you can’t locate your package, check around your building or mailbox and confirm the shipping address on your order. If it still hasn’t arrived after 48 hours, contact us and we’ll take a look.
Orders delivered to a freight forwarder are considered fulfilled. petpatio is not responsible for loss, damage, or issues after delivery to the forwarding address.
What if my order arrives damaged
If your order arrives damaged, contact us within 48 hours with photos of the product and packaging. We’ll review the issue and help make it right.
