Terms of service

 Last updated: August 18, 2026

OVERVIEW

This website is operated by Pet Patio Inc. (“petpatio,” “we,” “us,” or “our”). petpatio offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service” or “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store will also be subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes, subject to applicable law.

Our store is hosted by Shopify Inc. Shopify provides us with the ecommerce platform that allows us to sell our products and Services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your province, territory, state, or jurisdiction of residence, or that you are the age of majority in your jurisdiction of residence and have given us your consent to allow any of your minor dependants to use this site.

You may not use our products or Services for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any applicable laws or regulations, including, without limitation, copyright laws.

You must not transmit any worms, viruses, malware, or other code of a destructive nature.

A breach or violation of any of these Terms may result in termination of your access to the Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any lawful reason at any time, subject to applicable law.

You understand that your content (not including payment information) may be transferred over various networks and may be changed to conform and adapt to technical requirements of connecting networks or devices. Payment information is encrypted during transfer over networks as required by our payment processors and applicable security standards.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, access to the Service, or any contact on the website through which the Service is provided without our express written permission.

The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We make reasonable efforts to ensure that information provided on this site is accurate and current. However, information may occasionally contain errors, omissions, or outdated information.

Material on this site is provided for general information and should not be relied upon as the sole basis for making decisions where more complete, accurate, or timely information is reasonably required.

This site may contain historical information that is provided for reference only. We may modify the contents of this site from time to time and will make updates where required by applicable law.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice, subject to applicable law and without affecting orders already accepted by us.

We reserve the right to modify or discontinue the Service, or any part of it, at any time, subject to applicable law.

To the maximum extent permitted by applicable law, we will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange according to our Refund Policy

We have made reasonable efforts to display the colours and images of our products as accurately as possible. We cannot guarantee that the display of any colour on your device will be completely accurate.

We reserve the right, subject to applicable law, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We may limit quantities of products or Services offered. Product descriptions, availability, and pricing may be changed from time to time without notice, subject to applicable law. We reserve the right to discontinue any product at any time. Any offer for a product or Service made on this site is void where prohibited.

Actual product performance, appearance, lifespan, and results may vary depending on use, environment, individual pets, and other circumstances. Nothing in these Terms excludes or limits any warranty, condition, right, or remedy that cannot lawfully be excluded under applicable consumer protection laws.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including in cases of suspected fraud, unauthorized resale, pricing or listing errors, inventory limitations, or misuse of our Services, subject to applicable law.

These restrictions may include orders placed by or under the same customer account, payment method, billing address, or shipping address. If we change or cancel an order after it has been submitted, we may attempt to notify you using the email address, billing address, or phone number provided with the order.

You agree to provide current, complete, and accurate purchase and account information for purchases made through our store. You agree to keep your account and contact information reasonably current so that we can complete transactions and contact you when necessary.

For information about returns and refunds, please review our Refund Policy

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools over which we do not monitor and have no control or input.

To the maximum extent permitted by applicable law, access to such third-party tools is provided “as is” and “as available” without warranties, representations, conditions, or endorsements by us.

Your use of optional third-party tools is at your own discretion. You should review and understand the terms provided by the applicable third-party provider before using those tools.

We may offer new Services and/or features through the website in the future. Such new features and/or Services will also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products, and Services available through our Service may include materials or services provided by third parties.

Third-party links on this site may direct you to websites that are not affiliated with or controlled by us. We are not responsible for examining or evaluating the content, accuracy, privacy practices, security, products, or services of third-party websites.

To the maximum extent permitted by applicable law, we are not responsible for loss or damage arising from purchases, transactions, or interactions with third-party websites. Please review the applicable third party's policies and terms before engaging in a transaction with them. Questions or concerns regarding third-party products or services should be directed to the applicable third party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you submit creative ideas, suggestions, proposals, feedback, contest entries, reviews, or other materials to us (“comments”), you grant Pet Patio Inc. a non-exclusive, worldwide, royalty-free licence to use, reproduce, modify, publish, translate, distribute, and display those comments in connection with our business and Services, subject to applicable law and our Privacy Policy

We are under no obligation to maintain unsolicited comments in confidence, compensate you for unsolicited comments, or respond to comments, except where otherwise required by law or expressly agreed by us.

We may monitor, edit, or remove content that we reasonably determine is unlawful, offensive, threatening, defamatory, obscene, infringing, or otherwise violates these Terms or the rights of another party.

You agree that your comments will not violate the rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain unlawful, abusive, obscene, or malicious material, viruses, malware, or other harmful code.

You may not use a false email address, impersonate another person, or otherwise mislead us or third parties as to the origin of your comments. You are responsible for the comments you submit and their accuracy.

SECTION 10 – PERSONAL INFORMATION

Your submission and our handling of personal information through the store are governed by our Privacy Policy

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our site or in the Service may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, availability, or other information.

We reserve the right to correct errors, inaccuracies, or omissions and to change or update information as permitted by applicable law. If an error affects an order you have already placed, we will address the order in accordance with applicable law.

Nothing in this section limits any rights or remedies available to you under applicable consumer protection laws.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions set out in these Terms of Service, you are prohibited from using the site or its content:

(a) for any unlawful purpose;
(b) to solicit others to perform or participate in unlawful acts;
(c) to violate applicable international, federal, provincial, territorial, state, or local laws or regulations;
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, threaten, defame, intimidate, or unlawfully discriminate against another person;
(f) to submit false or misleading information;
(g) to upload or transmit viruses, malware, or other malicious code;
(h) to unlawfully collect or track the personal information of others;
(i) to spam, phish, pharm, pretext, spider, crawl, or scrape in violation of applicable law or our rights;
(j) for any obscene or unlawful purpose; or
(k) to interfere with or circumvent the security features of the Service or any related website.

We reserve the right to terminate or restrict your use of the Service for violating these prohibited uses, subject to applicable law.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that access to our website or Service will always be uninterrupted, timely, secure, or error-free.

To the maximum extent permitted by applicable law, the Service is provided on an “as is” and “as available” basis, except for any warranties, representations, conditions, or rights expressly provided by us or that cannot lawfully be excluded.

Nothing in these Terms excludes, restricts, or modifies any warranty, condition, right, remedy, or liability that cannot lawfully be excluded, restricted, or modified under applicable consumer protection or other laws.

To the maximum extent permitted by applicable law, Pet Patio Inc. and our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, and licensors will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages, including lost profits, lost revenue, lost savings, or loss of data, arising from your use of the Service or products purchased through the Service.

Where applicable law does not permit an exclusion or limitation of liability contained in these Terms, our liability will be limited only to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

To the maximum extent permitted by applicable law, you agree to indemnify and hold harmless Pet Patio Inc. and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from claims or demands, including reasonable legal fees, arising from your material breach of these Terms of Service, your violation of applicable law, or your infringement of the rights of a third party.

SECTION 15 – SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision will be enforceable to the fullest extent permitted by applicable law. Any unenforceable portion will be deemed severed from these Terms without affecting the validity and enforceability of the remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred before termination will survive termination to the extent required to give them effect.

These Terms of Service remain effective unless and until terminated by you or us. You may terminate your agreement to these Terms by ceasing to use our Services.

If we reasonably believe that you have materially failed to comply with these Terms, we may suspend or terminate your access to the Services, subject to applicable law. You remain responsible for amounts lawfully due for transactions completed before termination.

SECTION 17 – ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Service will not constitute a waiver of that right or provision.

These Terms of Service, together with policies and operating rules posted by us on this site and expressly incorporated into these Terms, constitute the agreement between you and us regarding your use of the Service and supersede prior agreements or communications concerning that use, subject to applicable law.

Nothing in this section limits rights that cannot be waived under applicable law.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements through which we provide Services to you will be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without limiting any rights you may have under mandatory consumer protection laws applicable to you.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms of Service at any time on this page.

We may update or change these Terms of Service from time to time by posting the revised Terms on our website. Changes will apply as permitted by applicable law. Where required by law, we will provide additional notice of material changes.

SECTION 20 – CONTACT INFORMATION

Questions about these Terms of Service may be sent to:

Pet Patio Inc.
PO Box 2933 Vancouver Main
Vancouver, BC V6B 3X4
Canada
care@petpatio.com