Most Popular FAQs

Right now, we ship across Canada. If you're outside the country and want to place an order, reach out—we're happy to help make it happen. More shipping details

We accept Visa, Mastercard, American Express, PayPal, Shop Pay, Apple Pay, and Klarna for flexible checkout options.

Yes—members get exclusive perks that others will never get. That includes early access to promos, limited-time discounts, and subscriber-only offers. Just create an account and sign up for emails to stay in the loop.

No fluff. No spam. Just the good stuff.

The CocoTurf™ is built to last 1 month on its own.

To extend performance to 2 months, you’ll need to replace the mat every 7 days using refill mats (sold separately). We recommend adding 6 refill mats to your order if you want maximum performance with minimal effort.

For full details, visit our Shipping Policy ⟶

• Where do you ship?
• Do you offer express shipping?
• When will my order ship?
• Can I change my shipping address?
• How much does shipping cost?
• Do you ship internationally?
• Do you ship to PO boxes?

For full details, visit our Return Policy ⟶

• What’s your return policy?
• How do I start a return?
• Can I exchange for a different item?
• Are there any non-returnable items?
• How long does a return take to process?
• Can I return something I used or opened?
• Do I have to pay for return shipping?
• Can I return items bought on sale?

If you don’t see your $10 off welcome email in your inbox, please check your junk folder—it’s often filtered there.

To be eligible, you must be signing up with an email address that hasn’t previously subscribed. Our welcome offer is limited to first-time signups only, one per customer.

• Click the “Shop Now” button in the email. This link automatically applies the discount at checkout.
• You won’t need to enter a code manually.
• There’s no expiration date, and no minimum purchase required.

Still having trouble? Contact us and we’ll help you out.